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By using the Zad Mjan platform, creating an account, or completing an order, you acknowledge that you have read, understood, and agree to abide by these terms in full. You also acknowledge that you have the legal capacity to enter into a binding contract, and that your use of the service is in accordance with the laws and regulations applicable in the scope of operation. If you are using the Service on behalf of a company, organization or store, you acknowledge that you are legally authorized to represent that entity and agree to these Terms on its behalf. Zad Mjan has the right to refuse registration or provide the service to any person if it becomes apparent that there is infringing activity, incorrect data, or risks of fraud or abuse. The Service may impose additional verification requirements (OTP/phone authentication/data audit) to protect parties and ensure the integrity of transactions. Consent also includes any supplemental policies such as the Privacy Policy, Returns Policy (if applicable), and the Merchant's own policies, provided that they do not conflict with these Terms. If any clause conflicts with an applicable legal text, it will be interpreted in a way that achieves legal compliance without invalidating the remaining clauses. Your use of the Service remains at your own risk, and you must maintain professional conduct, respect each other, and not misuse the systems. The Arabic language is considered the primary reference for these conditions unless another official text is issued, with the possibility of providing auxiliary translations. Any update to these Terms will be effective from the date it is posted on this page unless otherwise noted.
Zad Mjan is a technology platform that connects users who want to order, merchants who provide products/services, and couriers who carry out delivery. Zad Mjan is not considered the owner of the products or a party to the quality of the product except within the scope of order management, technical mediation and complaints procedures as permitted by law. The responsibility for preparing the order, the accuracy of the description, price, availability and quality of the product lies with the merchant, and the responsibility for delivery in accordance with operational requirements lies with the courier according to the system. Zad Mjan may provide features such as order tracking, payment management, notifications, and technical support; These benefits may vary depending on the city, store, order type, or application updates. Zad Mjan reserves the right to modify the scope of the service or temporarily stop part of it for maintenance, development, or security reasons without obligation to compensate unless the law stipulates otherwise. Zad Mjan does not guarantee that the Service will always be available without interruption, but it works to improve stability and provide reasonable alternatives when malfunctions occur. User should understand that some orders are dependent on dealer and courier availability, routes, weather and operating conditions and times may change as estimates. If there are special conditions from a particular store (such as a minimum order or specific delivery areas), they are part of the ordering process and are visible to the user as much as possible. Any communications within the platform (messages/feedback/instructions) are considered part of the implementation of the service and may be documented when needed. The purpose of these Terms is to protect all parties and create a fair and clear experience in the delivery environment.
Creating an account requires providing true, accurate and current data, which must be updated when the phone number, address or any basic information affecting delivery changes. The user is responsible for protecting login data and not sharing it with any party. He is also responsible for any activity that occurs through his account unless a breach is immediately reported. Creating multiple accounts for fraudulent purposes, to gain undue advantage, or to manipulate offers or store ratings is prohibited. Zad Mjan has the right to request additional verification at any time when abnormal activities are suspected such as repeated cancellations, suspicious payment or unreasonable use of multiple devices. Zad Mjan has the right to temporarily suspend the account or restrict features until verification is completed, in order to preserve the security of the platform and the rest of the parties. The merchant is responsible for managing his store account and granting internal powers to his employees in a secure manner, and it is prohibited to share the main account with third parties. The courier is responsible for protecting his phone and application and not enabling anyone else to receive orders in his name, and he must adhere to delivery ethics. It is prohibited to enter false data, impersonate someone, or use numbers that are not owned by the user. This may result in a permanent ban and legal action. Some security measures may be based on OTP notifications, device restrictions or IP address as Zad Mjan deems appropriate. Zad Mjan reserves the right to maintain operational logs to track access and activity within the limits of the Privacy Policy and applicable laws.
The prices displayed on the platform are provided by the merchant, and may include delivery fees, service fees, or taxes, if any, and are shown to the user before confirming the order as much as possible. Prices or availability may change immediately at the merchant; If a product is not available after confirming the order, the merchant is obligated to inform the user through the system and provide alternatives or cancel the unavailable part. The user has the right to accept or reject the alternative, and this may affect the delivery time and final price according to what is documented within the system. The User or Merchant may not circumvent the system by performing off-platform operations to avoid fees or tracking; This is a serious violation that may lead to account suspension. When delivering the order, the User must check as much as possible the integrity of the order, especially in perishable products, and inform support immediately if there is a shortage/damage. Some products may not be accepted for return (such as food) according to the laws and store policies, and the user must read the description and confirm before paying. If the final price varies for obvious reasons (addition/replacement/variable weight), this must be done with the user’s approval through clear channels within the platform. A merchant is prohibited from listing prohibited or legally restricted products without complying with licensing and merchandising requirements; Zad Mjan reserves the right to remove violating products. Order data within the system is the primary reference for resolving disputes (order time, processing status, connection attempts, delivery status). Zad Mjan has the right to stop orders suspected of being fraudulent or abnormal in order to protect stores, couriers and users.
The user can cancel the order according to the order status; If the order has not yet begun processing, it is often possible to cancel it without fees. However, after processing or the courier leaves, service/delivery fees may apply. Frequent cancellations without a legitimate reason harm merchants and couriers and may lead to account restrictions such as blocking cash on delivery, restricting offers, or temporary suspension. If the user does not respond to the courier, is not available for delivery, or provides an incorrect address, this may be considered a “non-receipt” and fees or restrictions will apply depending on the case. The courier may make a reasonable call/delivery attempt as instructed by the system, and if delivery is not possible the order may be returned to the merchant or an appropriate operational procedure may be applied. Zad Mjan does not guarantee a free delivery retry in all cases, and additional fees may be charged when requesting a re-delivery due to user error. Prevents misuse of the complaints system to obtain undue compensation or threaten the dealer/courier with an assessment; This may result in action against the account. In the event of an apparent merchant error (such as a significant shortage, incorrect pricing, or unjustified delay), it will be dealt with according to dispute and evaluation mechanisms and possibly internal procedures. In the event of an apparent error by the courier (such as failure to attempt delivery or violation of delivery instructions), operational action may be taken based on the record and review. Zad Mjan aims to achieve a fair balance between parties, so each case is analyzed based on records within the system and not on unsubstantiated allegations. Zad Mjan has the right to suspend or close accounts that repeatedly cause harm to the system or parties, while preserving the right of those affected to refer to the competent authorities when necessary.
Payments are processed through approved payment providers and payment policies may be subject to bank or payment provider restrictions or anti-fraud measures. Zad Mjan may not store complete card data on its servers, and payments are routed through industry-standard secure channels as much as possible. Upon successful payment, a transaction reference number or payment status appears within the system, which is an essential reference for resolving any financial dispute. If payment fails or the transaction is suspended, the order may appear incomplete; The user must ensure that the amount is deducted from the bank before claiming or trying again. Cash on delivery (if available) requires the user's commitment to provide the correct amount and respect delivery rules, and this feature may be disabled in case of repeated non-receipt. In cases of bank dispute (chargeback), Zad Mjan may provide evidence of service implementation to the payment provider within the limits of the privacy policy and the law. If fraud or an incorrect claim is proven in financial disputes, Zad Mjan has the right to impose restrictions or suspend the account and take legal action when necessary. Refund times may vary depending on the bank, and Zad Mjan does not directly control the return period after submitting the refund request to the payment provider. The merchant is committed to clear pricing practices, and Zad Mjan may prevent some stores from accepting electronic payment if the dispute rates are high or the store’s behavior is inconsistent. Zad Mjan has the right to impose transaction limits or require additional verification for high-risk payments to protect the platform and the parties.
The merchant is obligated to display real products and accurate data including price, description, pictures, availability, and any information that may affect the user’s decision. The Merchant is obligated to update stock and prices promptly to avoid accepting unfulfillable orders, and must respect the specified preparation times as much as possible. It is prohibited to include products that violate the law, are counterfeit, or violate trademarks or intellectual property, and Zad Mjan reserves the right to remove the content immediately without notice. The merchant adheres to health and safety policies, especially for food, and to packaging standards to prevent leakage and damage during delivery. The merchant is committed to managing offers and discounts in a transparent manner and not to manipulate prices before and after the discount in a misleading manner. In the event of repeated delays or repeated cancellations from the merchant, Zad Mjan has the right to demote the store, suspend its appearance or temporarily stop it. The merchant is responsible for any regulatory obligations such as licenses, commercial registry and municipal requirements (depending on the type of activity and scope of operation). The merchant must respect the user's privacy and not use his data outside the order or communicate with him outside the platform for illegal purposes. The merchant is obligated to manage his account, protect login data, and grant permissions to his employees responsibly, and he bears responsibility for any unauthorized use. Zad Mjan has the right to terminate the merchant’s account upon proven serious violations or repeated documented complaints that harm the platform’s reputation and users’ trust.
The courier is committed to professional dealings, respecting the user and the merchant, adhering to the ethics of the service, and not using abusive language, threats, or blackmail. The courier adheres to traffic safety rules and local regulations, and Zad Mjan does not bear responsibility for traffic violations or accidents resulting from personal negligence. The courier must deliver the request according to the user’s instructions within the system, unless it is a violation, dangerous, or illegal. It is prohibited to open packages or tamper with the content. It is also prohibited to photograph the user or his property without permission, while respecting privacy. The system may require sharing the courier's location during order fulfillment to update the delivery status, as this is part of the operational nature of the service. If delivery is not possible, the agent must follow the system's mechanisms (contact, authenticate the attempt, terminate the case) and not take individual actions outside the system. The courier is committed to protecting his account and not enabling anyone else to execute orders in his name or use the same account on multiple devices unauthorizedly. The courier is prohibited from requesting additional amounts that are not registered in the system, and any additional fees must be made through the system and with prior approval. Zad Mjan has the right to suspend the courier’s account upon receipt of documented complaints, case tampering, repeated delivery violations, or inappropriate behavior. Zad Mjan may request additional documentation to verify a courier's eligibility or for regulatory compliance, failure to provide which may result in account suspension.
Users, Merchants and Couriers are committed to ensuring that ratings and reviews are based on actual experience and in a respectful manner, free of abuse, defamation or unsubstantiated accusations. It is prohibited to post any content that includes slander, hatred, discrimination, threats, sensitive personal information, harmful links or unauthorized advertising messages. Zad Mjan reserves the right to review, delete or hide any violating content without prior notice, and accounts that repeat violations may be restricted. It is prohibited to manipulate ratings through fake accounts, purchase reviews, or pressure the user to rate, and this is a serious violation. Zad Mjan may use automated systems to detect abnormal patterns in reviews and orders, and may discontinue benefits or suspend the account when suspected. It is prohibited to use the platform to collect user data or communicate with them outside the scope of the request for the purpose of marketing or fraud. Any attempt to hack the system, disrupt the service, exploit vulnerabilities, or use automated tools to extract data is considered a violation and may lead to legal action. Logs are an internal reference for verifying disputes and may be used to evaluate the behavior of both parties within the confines of privacy. It is prohibited to post content that violates intellectual property, trademarks, or copyrights, and the content owner must bear responsibility for what he publishes. Zad Mjan has the right to block any content or account that threatens the security of users or the reputation of the platform or violates laws.
The Service is provided on an “as is” and “as available” basis, and Zad Mjan makes no absolute warranty that the Service will be uninterrupted or error-free, but is constantly working to improve it. Zad Mjan is not responsible for delays resulting from circumstances beyond our control, such as severe traffic, weather, accidents, road closures, or network outages. Zad Mjan is not responsible for the quality of the product itself, as it falls on the merchant, except within the scope of managing reports, documenting the dispute, and operating the platform. Zad Mjan is not responsible for indirect damages such as loss of profits or loss of opportunities as a result of using the service or not being able to access it. Zad Mjan is not responsible for any communication or agreement outside the platform between the parties, and any dealings outside the system are entirely the responsibility of the parties. In the event of a force majeure or emergency circumstance, the service may be suspended or modified without liability for compensation unless otherwise provided by law. Zad Mjan reserves the right to take measures to protect the system, such as temporarily restricting or shutting down for maintenance or security, without notice, while seeking to minimize the impact. In the event of a dispute, the data recorded within the system (order status, execution times, contact logs) will be relied upon as a basis for adjudication as much as possible. Nothing in the clause shall be understood to abrogate the rights granted by law to the consumer, but rather the clauses shall be interpreted in accordance with consumer protection and regulations. The maximum liability remains within what is permitted by law and in proportion to the nature of the service as an intermediary technical platform.
Zad Mjan has the right to suspend or terminate the account of any user/merchant/courier upon violation of these terms or upon suspicion of fraud, security threat, or abuse. The suspension may be temporary for verification or permanent depending on the severity of the violation, account history, and audit results. Upon account termination, access to certain data or features may be blocked, and we may retain records that are legally necessary or for financial and security purposes within the limits of privacy. Attempting to circumvent the ban by creating new accounts, changing devices, or using different numbers is prohibited and may be suspended immediately. In the event that there are outstanding financial obligations (on the user, merchant, or courier), Zad Mjan has the right to take measures to collect or freeze benefits according to the law and regulations. In severe cases such as hacking, threats, defamation or blackmail, Zad Mjan may take legal action and cooperate with the relevant authorities. The user has the right to file a grievance through support within a reasonable period, and the request will be reviewed according to the available records and the administration’s decision. The parties are obligated to cooperate in internal investigations and provide the necessary data for verification without disclosing undue sensitive information. The merchant/courier relationship may be contractually terminated upon violation of compliance terms, repeated substantiated complaints, or damage to the reputation of the platform. The platform's decision remains final in the internal operational procedure unless there is a competent judicial authority that decides otherwise in accordance with the law.
These Terms shall be governed by and construed in accordance with the applicable laws and regulations of the Sultanate of Oman, and any applicable laws relating to e-commerce, consumer protection and information technology crimes. In the event of a dispute, the parties will first seek an amicable resolution through support and open an official ticket within the system, providing the required order data and records. If an amicable solution is not possible, jurisdiction rests with the competent judicial authorities within the Sultanate of Oman unless the law requires otherwise. Additional terms may apply to Merchants and Couriers within separate operating/joining contracts, and are deemed supplemental to these terms. Zad Mjan has the right to update these terms and publish them on this page, and they become effective from the date of publication unless otherwise stated. Continued use of the Service after an update constitutes acceptance of the modified terms, unless separate consent is required by law in specific cases. Zad Mjan's failure to enforce a particular provision at one time does not affect its right to enforce it later, and is not considered a waiver of rights. If a provision is deemed legally unenforceable, the remaining provisions will remain in effect and the provision will be interpreted to achieve the closest correct legal meaning. For any inquiries, you can contact us via official mail: info@zadmjan.com Or via page Contact us To submit complaints and suggestions.
